Jane App Review for Allied Health: Pricing + Pros & Cons

Jane App is a comprehensive practice management software for allied health clinics, offering scheduling, charting, billing, and client booking in one easy-to-use platform.

If you're an allied health practitioner weighing your software options, here's a closer look at the pros and cons of the Jane App EMR system — and how to tell whether it's the right fit for your practice.

Important Disclosure

OT Potential is part of the Jane App Partner Program, but the opinions here are my own — including the pros and cons further down. If you use our partner code and stay on as a paying customer, Jane pays us a commission at no extra cost to you. The promo code is POTENTIAL, and it gets you your first month free. Full details on redeeming it are below.

Jane App is the EMR I recommend to fellow clinicians without hesitation. In fact, after thoroughly researching the EMR space to write our best therapy EMRs post, we reached out to Jane about being our spotlight EMR—and we ended up requesting to be considered and eventually joining their partner program.

Why I Wrote This Review

I'm a licensed OT and continuing education provider, so I see my main job as helping get best practices implemented.

And in the whispered conversations after a course wraps, I kept hearing the same things about what actually gets in the way:

• Practices are running on razor-thin margins, just trying to survive.

• It's great to learn about a new assessment or a better way to track goals — but if it's not built into your EMR workflow, it's not going to happen.

• Our systems are so clunky that it takes everything we've got just to function.

Eventually it clicked: EMRs have an outsized impact on whether best practices ever reach the point of care.

And I think that's about to matter a great deal more. As AI moves into EMRs, clinical decision support is eventually going to live right where we chart — patient data read alongside best-practice evidence. This is why we are working to make our own tools like our Assessment Database able to be read in your EMR. It's also part of why, when I evaluate an EMR, I care as much about who's building it — and what they intend for the therapy space — as about what it does today.)

So all that to say,  I got nosy. I sat in on TONS of demos. I got to know the companies and their cultures. And I've landed on Jane as my top recommendation.

The rest of this post tells you why.

The Quick Verdict on Jane App

Best for: Private-pay and hybrid allied health practices — solo or multidisciplinary — that want easy online booking, discipline-specific chart templates, and quality support.

Not ideal for: Practitioners with a tiny caseload (one or two clients per month on the side), or practices whose clinical model depends on structured goal tracking.

Starting price: $59/month .

Free trial? Jane doesn’t offer a standard free trial, but our partner code (POTENTIAL) gives you your first month free

Our take: I chose Jane as my featured EMR for four reasons: its flat-rate pricing protects your margins as you grow, it makes booking effortless for clients, it gives you flexibility in how people find you, and you keep ownership of your domain and the search authority you build. It's still run by its founders — one of whom actually ran a clinic. The feature gaps are real, but they're navigable.

What Jane App Actually Does

Jane App is a cloud-based platform that functions as the operational foundation of an allied health practice. Here’s what that looks like day to day.

Scheduling and online booking: Clients self-schedule from your custom-branded booking site, which allows them to choose an open appointment slot in real time without making a phone call.

On the clinic side, the calendar organizes schedules for multiple practitioners, locations, rooms, and equipment—clearly and in one central hub.

Charting: You document using customizable chart templates, pulling in intake data, billing codes, and treatment plans. For OTs, that means your initial evaluation, daily notes, and reassessments live in one chart you can tailor to your practice setting and specialty.

Intake forms: Digital intake goes out to the patient ahead of their first visit, and all the information they enter flows straight into their chart.

Telehealth: One-on-one telehealth is included with every plan; group telehealth is an add-on.

Direct billing: Superbills and CMS 1500s are included with every plan. Full insurance billing is an add-on (more on that below).

AI Scribe: Jane’s AI Scribe records during a treatment session or lets your dictate after and then drafts a note for you to review and finalize. Every plan includes five free AI notes per month; unlimited AI Scribe use is available as a paid add-on. AI Scribe is built right into Jane.

Who Uses Jane: 70+ Disciplines

Before we go deeper on Jane’s functionality and pricing, let’s talk about which practitioners the platform caters to. As you can see in the list below, occupational therapy, physical therapy, and speech therapy are all part of Jane’s repertoire. So is most of the rest of allied health. Jane tells us that more than 70 disciplines are represented among their users.

Core Disciplines  

I wrote this list to reflect professional titles that we see here in the United States. You can see their page on who’s using Jane App for more information. 

• Acupuncturists (LAc)

• Athletic trainers (ATC)

• Audiologists (AuD)

• Ayurvedic practitioners

• Board certified behavior analysts (BCBAs)

• Chiropractors (DC)

• Clinical and counseling psychologists (PhD, PsyD)

• Creative arts therapists — music (MT-BC), art (ATR), and dance/movement (BC-DMT)

• Dietitians (RD/RDN) and nutritionists

• Homeopaths

• Kinesiologists

• Lactation consultants (IBCLC)

• Licensed clinical social workers (LCSW)

• Licensed marriage and family therapists (LMFT)

• Licensed mental health counselors (LMHC)

• Licensed professional counselors (LPC)

• Massage therapists (LMT)

• Medical aesthetics providers

• Midwives (CNM, CPM)

• Naturopathic doctors (ND)

• Occupational therapists (OT) and occupational therapy assistants (OTA)

• Optometrists (OD)

• Osteopathic practitioners

• Pediatricians

• Personal trainers and health coaches

• Physical therapists (PT) and physical therapist assistants (PTA)

• Physicians and surgeons

• Podiatrists (DPM)

• Psychiatrists

• Recreational therapists (CTRS)

• Speech-language pathologists (SLP) and speech-language pathology assistants

• Traditional Chinese Medicine practitioners

• Yoga therapists (C-IAYT)

Types of therapy and specialty areas that I could see people using Jane for

Jane App is used for a wide variety of practices, and each practice is unique. But, to give you a sense of the variety of therapy practices it could be used for, I put together this list and confirmed there are templates for these therapy types. As you’ll read below, templates are user-contributed - so this speaks to the fact that there are active users using Jane for these therapy areas.

• Addiction counseling

• Aquatic therapy

• Assistive technology and AAC

• CBT, DBT, ACT, and EMDR

• Cognitive rehabilitation

• Family therapy

• Feeding, swallowing, and dysphagia therapy

• Hand therapy (CHT)

• Hippotherapy

• Home modifications and aging in place

• Lymphedema therapy

• Neurorehabilitation

• Orthopedics and musculoskeletal

• Pelvic health

• Play therapy

• Seating and mobility

• Shiatsu and other bodywork modalities

• Sports medicine and performance

• Vestibular and balance rehabilitation

• Vision rehab

The breadth of care types Jane serves is especially important for multidisciplinary clinics. Not only can everyone in the clinic run on one system today, but if you add another service line in the future (e.g., mental health or dietary counseling), you won’t have to migrate or add software to do it.

What Makes Jane App’s Culture So Different

Jane App was built to solve a real problem in a real allied health clinic. It all started in 2011, when Alison "Ali" Taylor opened Canopy Integrated Health, a multidisciplinary clinic in North Vancouver, BC, with physical therapists, massage therapists, counselors, midwives, and more under one roof.

She couldn't find practice management software that worked for that mix, and she kept complaining about it to Trevor Johnston, who ran the branding agency building Canopy's website. He offered to custom-build online appointment booking into her site. Canopy ran on Johnston's scheduler for a year or so before other clinic owners started asking how they could get it, too.

The rest is history, and Jane officially launched in 2014.

Here's the part I find most telling. Jane grew for years on its own revenue — Techcouver calls it one of Canada's most successful bootstrapped tech companies, with less than $10 million in primary funding across its entire run. As of this writing, Jane puts its team at around 750 people serving more than 245,000 practitioners. And when outside investors did come in, it wasn't a capital raise — they bought shares from existing shareholders, not new equity the company needed to operate.

Even after all that growth, Ali and Trevor are still co-CEOs.

I can't emphasize enough how rare that is, or how far it trickles down into the culture. Plenty of healthcare tech companies sell control to fund their growth, and once that happens, priorities get set by a board several steps removed from clinical work. Jane has been able to keep its founders' vision for supporting therapists at the heart of decision-making. When I'm on the phone with their team, I'll hear how one of the co-founders weighed in on something — and I'll hear the passion across the team for doing right by therapists.

On the other side of it, every therapist I've talked to who uses Jane brings up the culture and the customer service unprompted. When you're trusting your practice's daily operations to a software platform, that kind of support makes the hard work of running a practice so much more manageable. You're already fighting FOR your patients — you shouldn't be fighting your EMR.

Jane App Pricing: A Clean Breakdown

Now that you know a little more about Jane App, let’s get down to dollars and cents. Jane starts at $59 per month for a solo practitioner, with most growing practices landing on the $79 or $99 plan. There’s also a per-practitioner fee as you add staff..

See Jane’s full pricing page for the most up-to-date pricing and for more details on what’s included with each plan.

Full-time = 24+ booked hours/week; part-time = under 24. Admin and support staff are free.

Add-ons (for any plan unless noted otherwise):

Payment processing: Jane Payments charges 2.85% + $0.25 online and 2.6% + $0.10 in person. This is important to consider, since it’s not included on any plan. I recognized these rates as very close to what Stripe charges, and confirmed Jane's payment partner is Stripe. If you click through you'll see Jane's rate sits just under Stripe's published standard of 2.9% + $0.30.

I confirmed with Jane App that they do not mark up this fee.

I see this as an additional pro, because plenty of software platforms treat payment processing as a second revenue stream. Running on Stripe is common in this category. Not marking it up is the part that isn't.

A few more details to note:

• Admin and support staff who don’t have appointments booked under their name are free on all plans, which is a nice perk for small practices with a front desk person.

• The Balance plan is a good entry point if you’re just starting out and seeing fewer than 20 clients per month (you can always upgrade your plan as you grow).

You can use Jane’s pricing calculator to plug in your exact number of full-time and part-time practitioners—as well as any add-ons you’re interested in—and see your precise monthly cost before you sign up.

What You Need to Know About Jane and Insurance

For a long time, Jane App was thought of primarily as a tool for cash-based or private pay practices here in the US. This reputation made sense, as the platform was built around a clean, modern experience for scheduling, documentation, and payments—but US insurance billing wasn’t seamlessly integrated.

That has changed.

Jane now offers integrated US insurance billing through a partnership with Claim.MD, a medical claims clearinghouse. With this integration, you can:

• Collect patient insurance info right on your intake forms.

• Run real-time eligibility checks before appointments.

• Submit claims (individually or in batches) directly from Jane.

• Receive Electronic Remittance Advices (ERAs) and process them inside Jane.

• Automatically send patient payment requests for any remaining balances after claims settle.

The integration handles the full revenue cycle—from eligibility verification through collections—without the need to jump between multiple platforms.

For practices looking to take insurance, there are state-by-state differences for US practitioners. So I recommend booking a virtual demo with a demo coach to ensure Jane works for your practice before signing up.

A few important cost details to know about insurance billing in Jane App:

The insurance billing feature is available as an add-on to the Practice or Thrive plans for $20/month (plus $5/month per additional full-time practitioner or $2.50/month per part-time practitioner). It is not available on the Balance plan.

Additionally, you will need a clearinghouse, which is a separate account and/or cost from your Jane subscription. Jane directly integrates with Claim.MD, and the good news is that Jane customers get a 10% discount on Claim.MD pricing. Thanks to that savings, Claim.MD plans for Jane users are priced as follows:

So, for a solo practitioner on the Practice plan who wants insurance billing, the monthly math looks like this:

• Jane Practice plan: $79

• Jane insurance billing add-on: $20

• Claim.MD Small Volume plan (100 claims/month, with the Jane discount): $54

Total: roughly $153 per month. It's a bit less if you're on Claim.MD's pay-per-use Basic plan ($27), and a bit more if you need unlimited claims ($108).

For OTs billing Medicare Part B in outpatient settings, be sure to confirm current payer support and real-time eligibility coverage with your clearinghouse, such as Claim.MD.

Pros and Cons: An Honest Assessment

Ok. Now that you know the essential details about Jane App, onto my personal pros and cons.

The Pros: What Jane does well

1. Flat-rate pricing that protects your margins as you grow.

Let's be real about running a therapy practice: it's enormously satisfying work, and it can also be work with very thin margins. That's why watching your expenses is SO important.

Jane is transparent about its pricing — and more than that, the pricing is a flat rate. That's exactly what you want, because your software costs don't climb every time you have a good month.

A lot of practices are marketed the other model: an all-in billing and practice management platform that takes a percentage of everything you collect. Published rates run 4–10% of net collections, with solo practitioners typically quoted toward the higher end. "We only get paid when you do" sounds great when you're starting out. But look at the math.

For easy numbers, take a solo practitioner who does their own billing inside Jane — five clients a day at $100 a session, twenty days a month, or $10,000 a month in collections.

*Includes stepping up to Claim.MD's unlimited-claims tier at higher volume. Payment processing applies under either model and is left out of both columns.

That bottom row is the whole point. Under percentage pricing you never get to enjoy economies of scale — the whole idea of which is that your fixed costs become a smaller and smaller share of your revenue as you grow. Double your collections and the percentage doubles right along with you. Jane's cost barely moves.

Now, to be fair about what's being compared. Jane and Claim.MD handle the mechanics — eligibility checks, submitting claims, posting payments, sending patient balance requests. What they don't do is the follow-up: fixing a rejected claim, appealing a denial, chasing a payer or a patient who hasn't paid. That's the work an all-in platform is charging its percentage for. If you'd hire a biller to handle it instead, in-house billing runs closer to 8–12% of collections all-in once you count their salary — and a good billing service may also collect more than you would on your own, which offsets part of its fee.

The comparison above is for the practitioner who handles their own follow-up, which is most people looking to start a practice.

2. Online booking patients actually use.

Historically, rehab therapy has run on the phone call: you call the front desk, someone reads you the openings, you take one. That's how most rehab software was built, and it's only just starting to change — WebPT, the biggest name in the space, launched online scheduling on February 4, 2025.

Mental health went the other direction long ago, recognizing that clients expect to pick a time on a website the way they book everything else in their lives. Jane has been on that side of the line from the start, because online booking is precisely what the original product was.

I can't emphasize enough how much this matters when you're just starting out. With no front desk and no reputation yet, a booking link that works at nine at night is the difference between a new patient and a missed call.

I honestly think this is a core reason that the businesses I know that use Jane App, are successful practices.

3. Seamless appointment booking directly from other directories (like Google or OT Potential’s Therapy Directory).

Jane doesn't just make booking easy — it gives you flexibility in how people find you. A lot of practice platforms try to own your whole online presence, routing every patient through their own front door.

Jane gives you a clean, custom booking URL you can put anywhere: your profile in the OT Potential Therapy Directory, your email signature, your social accounts. You can also turn on Reserve with Google, which puts a Book Now button on your Google Business Profile so patients book straight from Search or Maps — available on every plan except Balance. And with Jane Websites, a $59/month add-on, you can point your own domain at your site instead of living on a Jane subdomain.

That last piece matters far more than it sounds. Every link anyone ever builds to you — a directory listing, a local news mention, a referring provider's website, your Google Business Profile — points at a URL. If that URL lives on your software vendor's domain, you're building their search authority, not yours. And the day you leave, you can't redirect it. You start over at zero.

Own the domain and none of that happens. You can switch platforms as many times as you like and every link you've ever earned comes with you. Pages you can rebuild in a weekend. Years of accumulated backlinks you cannot.

This is exactly what we preach in our SEO for Therapists guide: build your presence on property you control, and have multiple avenues for people to find you.

4. Alignment with team-based care. Jane works for all of allied health, which is huge considering that team-based, integrated care is where the entire field is heading. I partnered with Jane specifically because it wasn’t rehab-only. The practical payoff is that adding a counselor or a dietitian to your practice a few years from now won’t require a software overhaul.

5. A huge shared template library. Jane’s built-in template library houses 120,000-plus charting templates (based on my own counting from the screenshot below) you can search by discipline and adapt to your practice, and it’s one of the features Jane users praise most. However, one important caveat is that these templates are community-contributed, not vetted or verified by Jane. You’ll still have to spend time sifting through the library, finding the most useful templates for your practice, and adapting them to your documentation needs and preferences. (More on that in the cons.)

6. Reliable customer support. Jane’s support is the benefit customers bring up most frequently in reviews. Practitioners describe getting a real person quickly, with one physical therapist on Capterra noting the company reached out a full year into her subscription just to check in and help her troubleshoot any issues.

The cons: Where I’d like to see Jane improve

I asked Jane to let me frame these honestly, and they agreed. Each is a real limitation, and I would love to see several of these areas considered on Jane’s roadmap for the upcoming years.

1. Goal tracking is limited. Jane collects outcome data well, but it leaves a lot to be desired with goals. There’s no structured way to set a patient-specific goal, have the patient rate their own progress toward it over time, and see that trajectory alongside the rest of the chart. This independent review found that Jane’s treatment planning lets you assign a diagnosis and expected number of sessions, but it doesn’t track individual goals or clinical objectives. Something like Goal Attainment Scaling (GAS), built-in and client-facing, would let us measure what patients actually care about (e.g., getting back to doing the things they want to do) rather than simply recording their symptom scores. I’d love to see this on the roadmap. (To be clear, Jane does have client self-report Outcome Measure Surveys that go out automatically by email. The gap is goals, not surveys.)

2. Assessment scoring stops at the total. Jane auto-scores its surveys, but only as a single summed value. There are no subscores — which is why multi-domain measures like the DASS-42 aren't supported — and no automated flag when a score crosses a concerning threshold. Interpretation is entirely on you.

This is the gap I most want the whole field to close, and not just Jane. US healthcare is moving toward value based care and paying for outcomes rather than visits. If that's where we're headed, then scoring an assessment, interpreting it, and showing change over time stops being a documentation chore and becomes the thing our reimbursement rests on. Rehab isn't ready for that. Medical providers have decades of scoring and interpretation infrastructure built into their systems; allied health has mostly PDFs and a calculator.

To be fair, this is an industry-wide gap. It's also the problem we're working on with our Assessment Database — and integrating with Jane and other EMRs is exactly where we'd like that to go.

3. Insurance and Medicare details could be more public. As covered above, insurance runs through a separate Claim.MD subscription on top of Jane’s own insurance add-on, and the details of how it all works are hard to pin down without getting someone on the phone. Jane has told me they’re actively growing this capability, and I believe them—I’d just love to see more of it spelled out publicly, because this gap is deterring US practices before they ever get on a call.

4. The flat monthly rate is hard when you’re just starting out. Jane bills a flat monthly rate whether you see four clients or 40. Once you build a caseload, that’s a bargain. But when you’re seeing your first three clients on evenings and weekends, a fixed bill that arrives before the revenue does is a tough pill to swallow—and it’s the most common complaint I see from new solo practitioners. Jane’s public reviews echo that, with one part-time solo psychotherapist, weighing Jane against the software she already used, finding that it would cost about three times as much. (She ultimately decided against moving to Jane.)

My honest advice for brand-new practitioners is to run your first few clients on a paid, HIPAA-compliant Google Workspace with a signed Business Associate Agreement (free Gmail is not compliant), then move to Jane once you’re at five to ten active weekly clients and the manual workarounds cost you more than the software would. (We walk through this whole progression in our guide to EMR systems for OT, PT, and SLP.)

5. Charting setup takes real time. This is the flip side of that big template library. Because the templates are community-sourced rather than professionally built, getting your charting right takes work. Reviewers describe the initial setup as tedious and slow to dial in, with many saying they wish Jane shipped polished default templates out of the box. It’s still far less time-consuming than starting from a blank page, but I’d recommend setting aside a weekend to get your documentation where you want it.

Who Jane Is and Isn’t Right For

Jane is a strong fit if you run a cash-pay or hybrid practice (one that takes both private pay and insurance). It works great for solo practitioners, and it grows with you if you add practitioners or disciplines over time. You'll get the most out of it if you want simple online booking for your clients and you value software that's easy to use.

Look elsewhere (for now) if you have a tiny caseload and a tight budget, or if your clinical model depends on structured, client-facing goal tracking. And if you bill a lot of insurance, price out the full Jane-plus-Claim.MD setup before you make a final decision.

How Jane Compares to Other Options

Jane isn’t the only option on the market, and it isn’t the right choice for everyone. Here’s a shortened view of how it stacks up against a few common alternatives, including the frequently requested “Jane vs. SimplePractice” breakdown. This is a trimmed-down version of our full therapy EMR comparison chart, which covers more than 20 systems.

Two quick takes for our readers:

1. SimplePractice is the closest cross-category competitor and beats Jane on built-in goal and outcome tracking. But, one thing I'd factor in beyond features: ownership. SimplePractice sits under EngageSmart, which Vista Equity Partners took private, and its pricing has moved a few times since — the Starter tier went from $29 to $49 in March 2025, and free insurance claims on higher tiers end October 1, 2026. That's not a knock on the product. It's just worth asking who sets a company's priorities before you build your daily operations on top of it.

2. If you’re looking for rehab-specific documentation and HEPs, Fusion and WebPT are built more narrowly for OT/PT/SLP. That said, in line with our advocacy stance at OT Potential, we highly value seeing therapy treated as a more integrated member of the primary care team. (See our primary care triad in our OT & PT advocacy playbook.) That’s a big part of why my top pick had to be multidisciplinary.

Our Jane App Promo Code "POTENTIAL": Try Jane Free for a Month

Jane App does not offer a standard free trial, and Jane does not run public promo codes or sales. But you can use our Jane App partner promo code, POTENTIAL, to get your first month for free. Just enter the code at sign-up.

Ready to try Jane App? Here’s how to get your first month free:

1. Head to Jane through our link below.

2. Choose your plan.

3. Enter our Jane App promo code POTENTIAL at checkout.

4. Your first month is free; no charge until month two.

You will need to enter your payment information to activate this free first month, but you can cancel at anytime.

Here’s a screenshot of where you’ll enter the code:

Reminder: OT Potential is part of the Jane App Partner Program. Using code POTENTIAL gets you one free month, and if you continue as a paying customer, Jane shares a small commission with us at no extra cost to you.

Cancel anytime

Jane bills month-to-month with no long-term contract. If you ever need to step back, you can downgrade to the Balance plan to keep full access to your account at a lower rate, or cancel altogether (Jane can restore temporary access if you need to pull records later).

Is there a Jane App Promo Code for existing users?

Once you are a Jane App member, there is not a promo code available to you. At first this seems disappointing, but this loops back to a larger pro of the platform–the pricing is very transparent. It is what you see on their pricing page.

FAQ

How much does Jane App cost per month?

Jane starts at $59/month for a solo practitioner on the Balance plan. Most growing practices are on the Practice ($79/month) or Thrive ($99/month) plan. There’s also an additional per-practitioner fee as you add staff, and any add-ons like insurance billing or unlimited AI Scribe are charged separately.

Is Jane App an EMR?

Yes. Jane is a combined EMR and practice management platform. It handles charting and documentation alongside scheduling, online booking, billing, and payments.

Can you cancel Jane App anytime?

Yes. Jane bills month-to-month with no contract. You can cancel anytime or downgrade to the lower-cost Balance plan to maintain access to your records.

Does Jane App handle insurance billing?

Yes. Insurance billing is available as a $20/month add-on to the Practice and Thrive plans. It also requires a separate Claim.MD clearinghouse subscription ($27–$108/month for Jane customers).

Is there a Jane App free trial?

Jane doesn’t offer a standard free trial. But our partner code, POTENTIAL, gets you one month free.

A Final Note from Me

No software is perfect, and I’ve dedicated a lot of space in this review to calling out exactly where Jane isn’t. So, why do I still recommend it?

Because the things Jane gets right are the things that make your daily life as an allied health professional better: online booking that patients actually use, a chart you can tailor to your work, and a company that answers to its customers instead of a board. Yes, there are gaps. But they are navigable. When I think about vendors I would trust with my own practice’s daily operations, that combination—genuinely good software that’s run by a team with a strong, clinician-first culture—is rare.

If it sounds like Jane could be a fit for you, the code above gets you a month to find out for yourself!

Get your free month → Sign up with code POTENTIAL